Context comes to eMusic

Back in February I discussed eMusic’s failure to provide more information about the artists whose music it sells, and suggested some ways it could do better. Now Fortune reports on eMusic’s attempt to do just that. This is gratifying, to say the least (though I doubt my post had any influence on eMusic’s plans). It will be interesting to see how well the new eMusic web site features match up with my and others’ visions of what eMusic could do in this regard. In my original post I wrote that ...

2008-07-16 · 4 min · Frank Hecker

eMusic bids the Stones goodbye

Sometimes I can’t help but agree with Bob Lefsetz’s thesis that the music industry is well and truly f*cked, and this is one of those times. As every eMusic subscriber knows, not too long ago eMusic did a deal with ABKCO to sell the early Rolling Stones back catalog under standard eMusic terms (DRM-free MP3s sold at 33 cents per track or even less depending on your subscription plan). eMusic pulled out all the stops to promote the releases, eMusic subscribers were ecstatic, and by eMusic’s account the folks at ABKCO and Universal Music Group (ABKCO’s distributor) were “incredibly impressed” by the amount of business generated—business that was likely almost pure profit from the point of view of ABKCO, UMG, and everyone else involved, and that almost certainly wouldn’t have been generated under the standard iTunes 99 cents per track model. (As I and others have noted many times, eMusic caters to dedicated music listeners who spend a lot of money on music and prefer paid downloads over P2P, but are very price-sensitive.) I’m by no means a Stones fan, but even I took advantage of the opportunity and purchased Let It Bleed and Beggars Banquet (the full albums, not just the singles). ...

2008-05-03 · 4 min · Frank Hecker

CMO and CRM

I don’t have time to follow every little bit of eMusic news, but I do find it interesting to look at eMusic’s press releases from time to time. One that recently caught my attention reports the hiring of Kip Morgan and Anna Punsal as Chief Marketing Officer (CMO) and Vice President of Customer Relationship Management (CRM) respectively. There are at least two interesting aspects here. The first is that this is a sign of where eMusic finds itself now that the rumored Amazon deal has fallen through (if it ever existed in the first place) and no new buyers appear to be showing up (at least if published rumors are any indication). As I’ve written multiple times, eMusic is not a Web 2.0 darling that can sell itself at an inflated valuation based on hype and promise; it’s a pretty conventional online service with a straightforward business model and a valuation that can be reasonably well estimated based on its financial results. (In fact, if I ever have the time I might take a shot at doing this myself; the result would likely be off by almost an order of magnitude, but the process itself might be interesting and educational, for myself if no one else.) ...

2008-02-25 · 4 min · Frank Hecker

Please eMusic, Select some indie classical

Now that I’ve gone and hyped eMusic Selects, I feel I’ve earned the right to make a suggestion, for any eMusic poobahs who may be reading this: As I understand it, eMusic will have monthly Selections, which at two per month adds up to 24 Selections per year. eMusic also has a fairly substantial group of people into classical music, and has been successful in getting subscribers to try out classical releases (as noted in this recent story). ...

2008-02-18 · 3 min · Frank Hecker

eMusic Selects a strategy

I thought I should say a little bit about the new eMusic Selects program. eMusic really wants people to know about this; in addition to a link on the eMusic home page, there’s a press release, an eMusic Magazine article, a 17 Dots blog post, and a message board post. Presumably the folks at eMusic feel that eMusic Selects is strategically important to the future of eMusic, and we should take them at their word. So what’s going on here? ...

2008-02-18 · 5 min · Frank Hecker